When your heater gives out on a freezing Lehigh Valley night or your AC fails during one of our blistering summer heatwaves, life grinds to a halt. For over 35 years, ICS Heating & Air Conditioning has been the trusted name to call to bring the comfort back to your home. ICS provides swift, dependable service no matter the season with 24/7 emergency repair services available as well as expert installations. Combining experience with a personal touch, the ICS team is ready to help whether you need an urgent repair or a whole-home upgrade to your HVAC system.
Humble Beginnings: Building a Trusted Local Brand
In 1988, Tom Howard, John Heckenberger, and Joan Howard launched ICS Heating & Air Conditioning with two used vans, a backyard shed for storage, and a dream to serve the Lehigh Valley. In the beginning, Tom and John focused on service calls and Joan handled billing at home while raising two young children. Their commitment to customer care paid off as they expanded to a garage, then a rented warehouse, and finally their current office and warehouse in 1995. Over the decades, ICS grew into a team of 14 employees with 10 service vehicles, earning the loyalty of customers through hard work, exceptional service, and a deep connection to the Lehigh Valley community.
Specialized Services for Every Season
Behind every successful service call at ICS Heating & Air Conditioning is a dedicated, tight-knit team driven by a shared commitment to excellence. Many technicians have been with ICS for over a decade, embodying the company’s values of hard work and reliability. NATE-certified and meticulously trained, they bring top-tier expertise to every job.
ICS Heating & Air Conditioning delivers tailored solutions to keep homes comfortable year-round, including gas and oil furnaces, boilers, central air conditioning systems, humidifiers, and water heaters. If you’ve been curious to learn more about ductless heat pump systems—a versatile, energy-efficient option for a variety of spaces—ICS has a reputation for excellence in this emerging technology which is becoming increasingly popular as homeowners discover its perks.
Perfect for areas like sunrooms, additions, or older homes without ductwork, ductless heat pumps offer targeted comfort where traditional systems fall short. These compact units provide both heating and cooling, making them an all-in-one solution for maintaining a cozy or cool environment, no matter the season.
Benefits of Heat Pumps in the Lehigh Valley
- Energy Efficiency: Save on utility bills with cutting-edge technology that uses less energy than traditional systems.
- Flexible Placement: Compact indoor units can be mounted on walls, ceilings, or floors for seamless integration.
- Zoned Comfort: Customize temperatures in individual rooms or spaces for optimal comfort and convenience.
- Year-Round Performance: Reliable heating in winter and cooling in summer, even in extreme temperatures.
ICS ensures every system is installed with precision and care, delivering value and lasting performance that enhances comfort while reducing energy costs.
What Sets ICS Apart: Service Beyond the Sale
At ICS, every customer interaction is driven by a commitment to excellence and a personal touch. The team is focused on offering a practical approach to HVAC designed for homeowners who want the best without any inflated costs. “We pride ourselves on good customer service, fair pricing and reliable work,” explains owner Joan Howard. “We don’t sell service contracts that lock customers into our company. Our customers want to stay with us for many years because they trust in our professional services, repairs, and installations.”
Howard goes on to add that ICS techs are instructed to always leave the area cleaner than when they arrived at a home, a small detail that demonstrates ICS’s pride in their work and commitment to customer satisfaction. That’s evident in the complementary satisfaction surveys the team receives at the end of jobs. Howard shares that these notes of praise are always put on display to let the team know their hard work is getting noticed and is appreciated.
More Than a Business, a Part of The Valley
For ICS, being a part of the Lehigh Valley community goes beyond just providing HVAC services. The company proudly partners with Habitat for Humanity, donating time and expertise to install systems in homes for families in need. This collaboration embodies their dedication to improving lives, one home at a time. Born and raised in the area, the ICS team values the relationships they've built over 35 years. Their community roots inspire them to give back, ensuring their neighbors are comfortable and cared for.
Staying Ahead: Committed to Innovation and Energy Efficiency
ICS stays on the cutting edge of HVAC technology to provide customers with efficient, eco-friendly solutions. As a Bryant Factory Authorized Dealer, they offer ENERGY STAR-rated systems that reduce energy consumption without sacrificing performance. Their ductless heat pumps and advanced zoning options allow you to optimize your home's comfort while minimizing environmental impact and helping lower those ever-rising energy bills. By being at the forefront of innovation and prioritizing customer needs, ICS ensures their services not only meet today's standard but also provide value well into the future.
It's All About the Customer Experience
ICS Heating & Air Conditioning has built its reputation on a foundation of trust, loyalty, and unmatched service. Glowing reviews from satisfied customers consistently highlight the company's professionalism, reliability, and attention to detail.
Word-of-mouth referrals have become the backbone of their success, with families and businesses returning year after year for their HVAC needs.
Employees take pride in their work, knowing they're delivering not just comfort but peace of mind to every customer they serve. “We have a great team,” Howard says with a smile. “Every one of our technicians and office staff give 110% every day. We all have the same level of work ethic and that makes us work really well together.”
Trust ICS for Your Home Heating & Cooling Needs
For over 35 years, ICS has been more than just a heating and cooling company—they've been a trusted partner in creating comfortable homes and building lasting relationships across the Lehigh Valley. With a focus on innovation, community, and customer care, ICS continues to deliver tailored solutions that stand the test of time.
“We always put ourselves in our customers' shoes—whether it’s a scorching 90 degrees or a bone-chilling 5 degrees, we treat our customers’ homes like they were our family members and we want to make sure we keep them comfortable and happy,” adds Howard. “Being lifelong residents of the Lehigh Valley, we feel a deep connection to this community. We’re very grateful to have built so many meaningful relationships with the people we serve and are thrilled to call The Valley our home.”
Whether you're battling winter's chill or summer's heat, ICS is ready to ensure your home remains a haven. Reach out today and discover why generations of Lehigh Valley residents rely on ICS Heating & Air Conditioning for comfort that lasts.
ICS Heating & A/C
Heating and Air Conditioning Systems
I C S Heating & AC is an all-in-one heating and air conditioning business that provides professional HVAC services to residential and commercial clients throughout the surrounding Lehigh Valley community. Since 1988, our team has provided the greater Allentown region with some of the most efficient and professional HVAC installation and maintenance projects that money can buy.